Help A Client Login
If your client is having difficulties accessing their Oncord account;
- They can reset their password.
- Or you can send an admin invite if they don't have access yet.
- Or you can manually update their login details, allowing them to reset their password.
Take care, security is a concern here;
1. If someone is asking for an admin invite, always ensure that it's a legitimate request by contacting the company to confirm.
2. You shouldn't know a user's password, and you should avoid sending an email containing a password. It's best to ask the client to set / reset their password.
Need to Add a New Administrator?
Follow the instructions in our Learning Centre.
Ask The Client to Reset Their Password
You can check the email address they are using with their admin account by visiting logging into their Dashboard, and visiting Settings > Administrators.
After confirming their email address is correct, e-mail the client to ask them to reset their password:
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Hi Alex,
You can login to your Oncord Dashboard via www.thewebsite.com/admin
There's a "Lost Password" link on the login form that will allow you to reset your password.
The email address associated with your admin login appears to be XXX@email.com.
If the password reset email doesn't arrive in your inbox, double-check your spam / junk folder.
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Didn't Work? Manually Set Their Password
If the above didn't work and the user is still having issues with login, you can set a temporary password manually:
- Go to Dashboard > Settings > Administrators. Check their email address is correct.
- Edit the contact associated with their admin profile, and change their password. Tick the option "Request change of password on next log in".
Then, e-mail the client their new password:
--- --- --- --- --- --- --- --- --- ---
Hi Alex,
I just set your password to XXXXXX.
Can you please login now using the updated password.
You'll be prompted to set a new password.
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Still Not Working?
Ask the client to contact Oncord Support.