Backing Up Your Website

Automatic Backups

Oncord automatically backs-up your website and account multiple times per day, so you can rest assured that your data is safe.

Our backup policy is currently:

Local snapshots (same datacentre)
- Twice daily, retained for 7 days;
- Weekly, retained for 4 weeks;
- Monthly, retained for 4 months.
Remote snapshots (secondary datacentre)
- Daily, retained for 14 days;
- Weekly, retained for 8 weeks;
- Monthly, retained for 6 months.

All backups are encrypted during transit and at rest.

Changes to individual records are also recorded under Settings > Changes.

How to Back Up your Website:

It's also good practice to manually back up your website periodically, especially before making significant changes or installing new apps, to ensure you have a recent and secure copy. This guide will walk you through the process of creating a manual backup, giving you peace of mind and control over your data.

Click the "Settings" icon, located at the bottom of the left sidebar.

Select the "Backups" heading.

Agree to the statements of "I understand this backup contains customer information" and "I agree to store this backup in a secure location"

Click the "Generate Backup" button. You can leave the page while it creates the backup and come back later.

Download the backup to your computer.

Your website backup will be saved as a zip file which you can download and store somewhere safe. Take care when storing that backup, as it contains sensitive information such as your contact database and sales invoices.