Terms and Conditions

Terms and Conditions are important for protecting your business by outlining policies and limitations for customers. This feature allows you to display agreement statements during checkout and control when they appear based on products, categories, and other conditions.

This article explains how to configure Terms and Conditions in Oncord.

Create a new Terms & Conditions 

• Navigate to Dashboard > Settings > Commerce > Terms and Conditions.
• Click New Terms & Conditions.

• Enter a Title - This is the label shown to customers at checkout.
  
• Configure Shown When if the terms should only appear in certain situations.
  
• Choose a Display Type.
  
• Add the terms content.
  
• Enable the Enabled toggle and then click Save Terms & Conditions.

Control When Terms are Shown

The Shown When field allows you to control when the terms appear during checkout.

Leave this field empty if the terms should apply to all orders (for example, general Terms and Conditions).

Oncord provides a list of conditions you can use to control when the terms are displayed. Multiple conditions can be added to refine when they appear.

Example

You may want to show a warranty notice only when:

• The cart contains products in the Acoustic guitars category.
  

You might also display additional clauses when:

• The order value exceeds a certain amount.
  
• A specific shipping method is used.
  
• The order is being shipped internationally.

Choose How the Terms are Displayed

Under Display Type, select how the content will appear to customers.

• As a Block of Text
  Displays the terms directly within the checkout page.
  
• In a Dialog
  Opens the terms in a modal window.
  
• Open Link in New Window
  Opens the terms in a new browser tab or window.
  

Add the Terms Content

Under Content, choose one of the following options.

Option 1: Enter the Terms Directly

• Select Specified Below.
  
• Enter the terms in the Text editor.
  
• Save the changes.
  

This keeps the terms managed directly within the checkout settings.

Tip: You can use the Oncord AI Assistant to help generate a terms template.

Option 2: Include Terms from a Page

You can also import content from an existing page on your website. This allows you to manage the terms in one place and reuse them during checkout.

• Select Included from a Page.
  
• Enter the page path (for example: /terms-and-conditions/).
  
• Click Save Terms & Conditions.
  

The system will load the content from that page and display it during checkout.

Tips & notes

• Multiple terms can be displayed during checkout if several conditions are met.
  
• Drag and drop entries in the list to control their order.
  
• Use conditional terms for warranties, shipping rules, or product-specific agreements.
  
• Linking terms to a page allows you to update them in one place without editing the checkout settings.