Managing Email Bounces

You can view and manage bounced emails to help maintain a clean contact list and improve deliverability. This helps keep your contact list accurate and ensures future messages reach valid addresses.

View email bounces

1. Navigate to Dashboard > Marketing > E-mail.
   
2. Click Bounces at the top of the page.
   

The Bounces page lists all contacts whose emails could not be delivered.

Understanding bounce types

Hard bounces

A hard bounce means the email could not be delivered permanently.
Common reasons include:

• The email account doesn’t exist.
  
• The domain name is invalid.
  

Hard bounces are automatically filtered out of future sends. You’ll need to obtain a valid address to continue emailing that contact.

Soft bounces

A soft bounce is a temporary issue that may resolve itself.
Common reasons include:

• The recipient’s mailbox is full.
  
• The mail server was temporarily unavailable or timed out.
• The remote server was busy.
• The message was flagged as spam (spam trapped).
• The sending domain or IP was blacklisted.
  

If a soft bounce repeats several times, you may want to confirm the contact’s address or check your email sending reputation.

Update and resolve bounces

1. Edit the E-mail Address field with a valid address.
2. Click Update to save.
   
   • If Resend Last Sent Message on Update is enabled, Oncord will resend the last message automatically.
     
3. Once the contact’s email is corrected, the contact will be removed from the list.
   
4. You can also manually mark a contact as resolved by clicking the three-dot button beside the contact and selecting Mark Resolved.