Setting Up Sub-Domains

A subdomain is a domain that is a part of another domain. For example, you may have an application separate to Oncord that you need accessible via your domain name, at the address crm.mywebsite.com or blog.mywebsite.com.

Setup a Third Party App on a Subdomain

Third-party software vendors sometimes give you a CNAME or A record to host their service on one of your subdomains.

If you have been given a CNAME or A record to add, you can go to Settings > Domains and then edit the domain you want to add the subdomain record for.

Your configuration should look similar to:

CNAME records allow you to point a subdomain to an alias provided by another service.

"A Records" allow you to point a subdomain to an IP address.

You can only have one CNAME or A record per sub-domain.  This is because a subdomain can only 'point to' or 'resolve to' one location at any given time.

Remember: Changes to DNS can take several hours to propagate.  Please be patient when testing.

If you are having troubles with SSL certificates on one of these subdomains, please contact your third party vendor.

Redirecting a Subdomain To a Page

If you would like to re-direct traffic from a subdomain address to a page on your website, you will need to 'park' the subdomain as a registered domain.

Go to Settings > Domains, then click 'Park Registered Domain'.

For the 'Domain Mode', select 'Redirect to a Specific Page' and enter the URL.

Note: When you are creating a redirector for a subdomain of a domain already configured, you do not need to set the 'name servers'.

Give a Subdomain Its Own DNS Records (including MX)

MX records apply to your whole domain, not to individual subdomains. This keeps the DNS editor simple, and it's all most websites need.

Occasionally a subdomain needs its own records - most often when a third-party service sends email from a subdomain (such as app.yourbusiness.com). To do this, park the subdomain as a separate domain. That gives it its own DNS zone, where you can manage its records independently of your main domain.

1. Go to Settings > Domains and click your main domain to edit it.
2. Remove any existing records for the subdomain (for example, app.yourbusiness.com) so they don't conflict with the new zone, then click Save Configuration.
3. Return to Settings > Domains and click Park Registered Domain. Enter the subdomain (for example, app.yourbusiness.com) as the domain name, and in most cases set the Domain Mode to Redirect to the primary domain name. Click Park Domain.
4. Click the newly parked subdomain to edit it. Add the records for the subdomain here - including any MX records - then click Save Configuration.

Note: Changes to DNS can take up to a few hours to take effect. Be patient when testing.

Host a Second, Closely Related Website

Oncord sub-sites make it is possible to host multiple websites at different domains or subdomains, within one Dashboard. 
Please follow this tutorial to do this.