Checking In Event Attendees

Checking in attendees is optional and helps you record who attended. Check-in does not verify payment or require a previous RSVP, so check the attendee’s booking and payment status separately when needed.

Once attendees are checked in, you’ll be able to:

• Differentiate between contacts who attended your event, and contacts who RSVP'd. 
• Segment your marketing campaigns (e-mail or SMS) to target only attendees who checked in, rather than everyone who RSVP’d.

There are two ways to check in attendees: manually or by scanning a QR code.

Manually Checking In Attendees

You can manually check in attendees from the Event Front Desk or directly from the Event Dashboard.

Check in from the front desk

1. Go to Dashboard > Marketing > Events.
2. Select your event.
3. Click Front Desk.
4. Enter the attendee’s name, email, or reference code (6-character uppercase).
5. Click Check-In next to the attendee.

Check in from the event dashboard

1. On the Event Dashboard, search for the attendee.
2. Click the three-dot menu next to their name.
3. Select Check-In Attendee.

If you need to reverse this, select Undo Check-In.

Checking In Attendees via QR Code

The QR code check-in feature helps reduce time spent checking-in attendees at events. When enabled, a unique QR code is included in the events reminder sent to attendees, which can then be scanned by an administrator when they arrive at the event.

The QR code check-in feature is enabled on a per-event basis. 

Step 1: Enable QR Code Check-In

• Navigate to Dashboard > Marketing > Events.
  
• Open your event or create a new one.
  
• With the event open, click the Edit Event button.
  
• Tick the Enable Check-In via QR Code option.
  
• Click Save Event.

Step 2: Enable Event Reminders

A unique QR code is included in the event reminder sent to attendees when they RSVP for your event. 

1. Navigate to Dashboard > Marketing > Events, and open your event.
2. Click the Configure Reminders button.
3. Select RSVP Confirmation to add or edit the reminder.
   
4. The Include QR Code option will be enabled by default.
   
5. Tick Enabled, then click Save Reminder.
   
6. Attendees will now receive their unique QR code via email when they RSVP.

Step3: How to Check in Attendees via Front Desk

You can use the Front Desk on a mobile device or laptop to scan attendee QR codes and mark them as checked in.

Check in using QR code scanning

• On a mobile device or laptop at the event, log in to your Oncord Dashboard as an administrator.
  
• Go to Dashboard > Marketing > Events.
  
• Open your event.
  
• Click Front Desk.
  
• Allow camera access when prompted.
  
• Scan the QR code from the attendee’s RSVP email.
  

Once scanned, a confirmation appears and a green icon displays next to the attendee’s name in the list.

Attendee can't find their RSVP e-mail?
Follow the instructions above to check in the attendee manually.