Commerce – Configuration – TaxRates Changes made to product tax settings. Commerce – Configuration – TermsConditions Updates to checkout terms and conditions. Commerce – Discounts Creation or edits to discount rules and promotions. Commerce – Products Product creation or updates including price, description, and settings. Commerce – Products – Brands Changes to product brand listings. Commerce – Products – Categories Changes to product categories. Commerce – Products – Inventory – Join Updates to product inventory relationships. Commerce – Sales Sales records including orders, invoices, and transactions. Commerce – Sales – Items Changes to items within a sale. Commerce – Sales – Receipts Receipt generation and updates. Commerce – Sales – Shipments Shipping and fulfilment updates.

Customers – Contacts Contact records added or updated. Customers – Contacts – Correspondence Communication records with contacts. Customers – Groups Changes to contact group membership or structure.

Marketing – Automation Automation workflows created or edited. Marketing – Automation – Steps Changes to steps within an automation sequence. Marketing – EmailMarketing Email campaign creation or updates. Marketing – SMSMarketing SMS campaign creation or updates. Marketing – SMSMarketing – Bounces SMS delivery failure records. Marketing – SocialNetworking – ScheduledPosts Scheduled social media posts.

Settings – Administrators Administrator account changes. Settings – Administrators – Roles Role permissions and access level updates. Settings – ConditionsData System condition data used in automation or logic. Settings – ConfigurationItems System configuration settings. Settings – CustomFields Custom field creation or edits. Settings – Developer – CronJobs Scheduled background tasks. Settings – Domains Domain configuration changes. Settings – EmailAccounts Email account creation or updates. Settings – EmailAccounts – AutoReplies Automatic email reply settings. Settings – EmailAccounts – Forwarders Email forwarding rules.

Website – Designs Changes to website design settings. Website – Designs – Templates Template creation or updates. Website – Pages Page content or settings updates. Website – Pages – Redirectors URL redirect rules. Website – Posts Blog or content post updates. Website – Posts – Categories Blog category management.

Changes

The Changes page shows a history of updates made across your Oncord account. This includes items that were created, modified, or deleted.

If something was removed by mistake such as a page, product, contact, or invoice (sale), you can locate the change and restore the previous version.

Before You Begin

You need administrator access to view the Changes page.

Access the Changes History

Go to Dashboard > Settings > Changes.

This page lists all system changes from most recent to oldest.

Each entry shows:

Date – when the change occurred
Change – what action happened (created, modified, deleted)
Entity – the item affected
Administrator – who made the change

You can then use the filters at the top of the page to locate specific updates.

Changed by – view changes made by a specific administrator or anyone.
Component – view changes related to a specific system area.

Available components include:

Commerce

Commerce – Configuration – TaxRates
Changes made to product tax settings.
Commerce – Configuration – TermsConditions
Updates to checkout terms and conditions.
Commerce – Discounts
Creation or edits to discount rules and promotions.
Commerce – Products
Product creation or updates including price, description, and settings.
Commerce – Products – Brands
Changes to product brand listings.
Commerce – Products – Categories
Changes to product categories.
Commerce – Products – Inventory – Join
Updates to product inventory relationships.
Commerce – Sales
Sales records including orders, invoices, and transactions.
Commerce – Sales – Items
Changes to items within a sale.
Commerce – Sales – Receipts
Receipt generation and updates.
Commerce – Sales – Shipments
Shipping and fulfilment updates.

Customers

Customers – Contacts
Contact records added or updated.
Customers – Contacts – Correspondence
Communication records with contacts.
Customers – Groups
Changes to contact group membership or structure.

Marketing

Marketing – Automation
Automation workflows created or edited.
Marketing – Automation – Steps
Changes to steps within an automation sequence.
Marketing – EmailMarketing
Email campaign creation or updates.
Marketing – SMSMarketing
SMS campaign creation or updates.
Marketing – SMSMarketing – Bounces
SMS delivery failure records.
Marketing – SocialNetworking – ScheduledPosts
Scheduled social media posts.

Settings

Settings – Administrators
Administrator account changes.
Settings – Administrators – Roles
Role permissions and access level updates.
Settings – ConditionsData
System condition data used in automation or logic.
Settings – ConfigurationItems
System configuration settings.
Settings – CustomFields
Custom field creation or edits.
Settings – Developer – CronJobs
Scheduled background tasks.
Settings – Domains
Domain configuration changes.
Settings – EmailAccounts
Email account creation or updates.
Settings – EmailAccounts – AutoReplies
Automatic email reply settings.
Settings – EmailAccounts – Forwarders
Email forwarding rules.

Website

Website – Designs
Changes to website design settings.
Website – Designs – Templates
Template creation or updates.
Website – Pages
Page content or settings updates.
Website – Pages – Redirectors
URL redirect rules.
Website – Posts
Blog or content post updates.
Website – Posts – Categories
Blog category management.

View the History of a Selection

You can also open this history from inside an editor, filtered to a single block of content or code. This is useful when a page or template has a long history and you need the one change that affected a particular paragraph, image, or style rule.

Open the page, design, email, or record you want to inspect.
Select the content or code you want to trace.
Right-click the selection, then click Change History for Selection.

The Changes window opens showing only the versions where that content was added, removed, or rewritten. Click Show all changes to clear the filter, or restore a version as described below.

The menu item reads Change History for Element when you select a single image, card, or section, and Change History when nothing is selected. It appears in the page, design, and email editors, and in the HTML, CSS, JavaScript, and PHP tabs of the source editors.

Restore a Previous Version

You can restore an earlier version of an item if needed.

For example, if you accidentally delete a page, product, contact, or invoice, you can restore it from the change history.

Steps:

Use the filters to find the change you want to restore.
Click the change entry.
The system shows the full history of that item on the left.
Select the version you want to restore.

On the right, you will see a comparison between versions.

Changed sections are highlighted so you can review what was modified.

Confirm the correct version.
Click Restore (or Undo) in the top-right corner.

The system will revert the item to that version.

Restore Deleted Media Files

Deleted media files can be viewed from the Changes page. This is useful if a file was removed by mistake and needs to be restored to its original location.

Go to Dashboard > Settings > Changes.
Click View Deleted Media.
Locate the media file you want to recover.
Click Restore for that file.
Confirm the restore.

The file will be restored to its original location.

Deleted media can also be permanently removed from this area. Only permanently remove a file if you are sure it is no longer needed.

Note: A media file cannot be restored if another file already exists at the original location. If the restore is refused, check the original location and remove or rename the existing file before trying again.

Example: Retrieve a Deleted Invoice

If an invoice (sale record) was deleted:

Go to Dashboard > Settings > Changes.
Set the Component filter to Commerce – Sales.
Locate the Deleted Sale / Invoice entry.
Click the change.
Select the version of deletion.
Click Undo Delete.

The invoice will be restored.