Checking In Event Attendees

Checking in attendees at an event is optional, and helps to provide more accurate data about event attendance, and ensures that everyone attending your event has RSVP'd or paid. 

Once attendees are checked in, you’ll be able to:

• Differentiate between contacts who attended your event, and contacts who RSVP'd. 
• Segment your marketing campaigns (e-mail or SMS) to target only attendees who checked in, rather than everyone who RSVP’d.

There are two ways to check in attendees: manually or by scanning a QR code.

Manually Checking In Attendees

To manually check in attendees:

1. Navigate to Dashboard > Marketing > Events and select your event.
   
2. Search for the attendee to be checked-in. 
3. Click the menu icon next to their name.
   
4. Select Check-In Attendee.
   

If you need to reverse this, select Undo Check-In.

Checking In Attendees via QR Code

The QR code check-in feature helps reduce time spent checking-in attendees at events. When enabled, a unique QR code is included in the events reminder sent to attendees, which can then be scanned by an administrator when they arrive at the event.

The QR code check-in feature is enabled on a per-event basis. 

Step 1: Enable QR Code Check-In

• Navigate to Dashboard > Marketing > Events.
  
• Open your event or create a new one.
  
• With the event open, click the Edit Event button.
  
• Tick the Enable Check-In via QR Code option.
  
• Click Save Event.

Step 2: Enable Event Reminders

A unique QR code is included in the event reminder sent to attendees when they RSVP for your event. 

1. Navigate to Dashboard > Marketing > Events, and open your event.
2. Click the Configure Reminders button.
3. Select RSVP Confirmation to add or edit the reminder.
   
4. The Include QR Code option will be enabled by default.
   
5. Tick Enabled, then click Save Reminder.
   
6. Attendees will now receive their unique QR code via email when they RSVP.

How to Check in Attendees via QR Code

• On a mobile device or laptop at the event, login to your Oncord Dashboard as an administrator.
• Navigate to Dashboard > Marketing > Events, and open your event.
• Click the QR Check-In button.
• Allow camera permissions when prompted.
  
• Scan the QR code from the attendee’s RSVP email.
  
• A confirmation will appear, and a green icon will display next to the attendee’s name in the list.

Attendee can't find their RSVP e-mail?
Follow the instructions above to check in the attendee manually.